The ongoing challenges of staying competitive require constant evaluation and maintenance of business operations. An effective approach is to review current business processes, by identifying the areas of weakness and instituting improvements to reduce costs, improve customer satisfaction and improve service delivery operations.

The bottom line is increased productivity and profitability.

We provide Several Operational Process Optimization Courses that will help you and your organization be on the fast track to achieving Operational Excellence.


The Six Sigma Methodology allows an organization to improve the quality of its processes by identifying causes of errors, working to minimize and correct future mistakes. From manufacturing processes, to logistics and retail — the Six Sigma process improvement methodology will help your company to improve efficiencies, reduce costs and increase customer satisfaction.

Our Six Sigma training courses will help you enhance your business and quality. Our courses offer the in-depth knowledge of the skills you need for continual business improvement methodologies and personal development programs.

We, at The Glass Door CES, have designed our project driven course to help you become a Six Sigma Practitioner.

Upon completion of our Six Sigma Practitioner Course, you will have a clear idea about the different Six Sigma tools and Analytical Software, how they are to be used, and how to help your organization become a Six Sigma Organization.


Our 5S training will help you with implementing a very important, yet the simplest, lean manufacturing tool.

The 5S Methodology is a way to organize your workplace to turn it into a safer, ergonomic, and more efficient environment through organizing your layout and introducing visual management and standard ways of working.

5S is a team approach and requires the participation of everyone within the area in which is applied to be effective.

After completion of our 5S training, you will have a clear understanding of the different steps of 5S implementation:

Step 1: Seiri, or Sort

Seiri is sorting through the contents of the workplace and removing unnecessary items. This is an action to identify and eliminate all unnecessary items from the workplace.

Step 2: Seiton, or Set in Order

Seiton is putting the necessary items in their place and providing easy access. This is an action to put every necessary item in good order, and focuses on efficient and effective storage methods.

Step 3: Seiso, or Shine

Seiso involves cleaning everything, keeping it clean daily, and using cleaning to inspect the workplace and equipment for defects. This is an action to clean the workplace daily.

Step 4: Seiketsu, or Standardize

Seiketsu involves creating visual controls and guidelines for keeping the workplace organized, orderly and clean. This is a condition where a high standard of good housekeeping is maintained. The first three steps, or S’s, are often executed by order. Seiketsu helps to turn it into natural, standard behavior.

Step 5: Shitsuke, or Sustain

Shitsuke involves training and discipline to ensure that everyone follows the 5S standards. This is a condition where all members practice the first four S’s spontaneously and willingly as a way of life. Accordingly, it becomes the culture in the organization.


Total quality management (TQM) is a management approach to long-term success through customer satisfaction. TQM is different for each and every organization and is mostly linked to the manufacturing industry, but can be successfully applied to any other industries or organizations.

Our training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

Upon completion of our TQM Practitioner Course, you will have a clear idea about the different TQM tools, how they are to be used, and how to help your organization become a TQM Practitioner.


The Lean Practitioner Course is a course for Continuous Improvement professionals who wish to learn how to improve processes by using Lean methods and tools.

The Lean practitioner is the initiator of Lean Improvement Processes and Lean Implementation.

The Lean Practitioner has an excellent command of the Lean Methods and Tools, is familiar with Lean Principles and inspires others to participate in the Improvement Process.

Within organizations, Lean Practitioners are the specialists who make organizations excel and enthusiastically transfer the Lean principles onto others.

We, at The Glass Door CES, will help you become a Lean Practitioner. The most important subjects that will be covered in our course are:

  • 7 types of wastes
  • Client value
  • Value Stream Mapping
  • 5S
  • Poka Yoke
  • Improvement Boards
  • Lean Project Management
  • Data Analysis.